Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.
Plentiful sources of clean water and sustainably produced energy are essential for a healthy and happy life. They are the foundation of strong communities and a sustainable future.
Bringing this clean water and energy to people in a sustainable fashion is a major responsibility. We know that the services we provide directly affect and are essential to our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services.
Sustainability is, and always has been, the foundation of our growth strategy and a guiding principle governing how we plan, evaluate, and conduct our business. Through embedding sustainability in our day-to-day business decisions and putting our customers first in all that we do, we know that we can do well by doing good.
We challenge the status quo and actively seek opportunities for innovation that deliver the best possible outcomes for our communities.
Doing the right thing means delivering on our promise to care for the environment, to promote an ethical culture and to positively manage our impact.
At the heart of our culture we champion positive change in all aspects of our business to better serve the present and future needs of our communities.
Our business strategy is centered on three strategic pillars that define what we deliver:
How we conduct ourselves.
Foster a positive internal and external customer experience at every stage of the customer journey to build customer loyalty and satisfaction. Always consider the outcomes our decisions will have on the customer.
Always honest, we do the right thing and adhere to moral and ethical principles for self and team.
Have an optimistic interpretation of adverse events and see problems as potential opportunities; highly resilient, resourceful, and solution-oriented even within highly uncertain, resource constrained environments.
Have passion to exceed ambitious goals and safely deliver high quality business results. Strive to delegate for outcomes rather than by task.
Value diverse teams of people. Encourage and help each other through collaboration. Inspire the exchange of ideas to come up with creative ways of doing things. Extend trust and create a feeling of belonging, listen for understanding to different perspectives by being respectful and professional.
Demonstrate ownership, taking smart risks, while remaining aligned to organizational pillars. Encourage individuals to take responsibility to hold themselves and others accountable.
Inquisitive and open minded, actively seeks new and varied experiences, and ideas. Is passionate about continual learning for self and team.
Through our Regulated Services Group, we provide rate-regulated water, electricity, and gas utility services to over one million customer connections in communities across the United States and Canada. This includes:
The Renewable Energy Group generates and sells electrical energy produced by its diverse portfolio of renewable power generation facilities primarily located across the United States and Canada. This includes: