Our Approach

Sustainability is an integral part of the way we seek to grow and conduct our business. It’s not just something we do; it’s a part of our strategy and culture.

We are committed to sustaining energy and water for life. As we work towards fulfilling this purpose, we strive to be a top-quartile global utility and independent power provider, known for exceptional performance in terms of safety, customer experience, employee engagement, diversity, equity, inclusion, environmental and social responsibility, and financial results.

Young boy planting tree with adult

Our Sustainability Principles

We strive to build and operate our business such that we make a positive and durable contribution for sustaining energy and water for life.
We support the global goal of limiting planetary temperature rise to less than 2 degrees Celsius by the end of this century to reduce the impact of climate change.
We strive to leverage emerging technologies and business models in the delivery of clean, efficient and reliable energy at a fair price to facilitate the transition to a low-carbon economy.
We aim to provide safe and reliable drinking water and wastewater services while maintaining healthy water ecosystems best practices in efficiency, conservation, re-use, and recycling of water.
We believe that diversity, equity, and inclusion results in a more just society, resilient communities, and a high-performing workforce.
We seek open dialogue and collaboration with the communities in which we operate.
We encourage good health and wellness for our employees and foster a positive safety culture that promotes ownership, accountability, and care.
We view our suppliers, vendors, and contractors as integral partners and seek their alignment with our values and principles.
We view good governance practices as an essential element in the pursuit of positive and balanced outcomes for our business, our workforce, our shareholders, and our communities.

Our Commitment to the UN SDGs

We have identified ten UN Sustainable Development Goals (SDGs) that are most relevant to our business and to our sustainability commitments. These SDGs act as the foundation for our sustainability strategy.

We have also aligned to specific sub-targets for each selected SDG, in order to demonstrate a focused and measurable commitment to advancing each goal.

Our 7 Priority ESG Issues

In 2019, we conducted an assessment to identify issues that are most likely to have a significant impact on our operations and performance. The process consisted of interviewing key internal and external stakeholders, and assessing the outputs against peers, industry and sustainability frameworks, rating agency reports, and insights from our stakeholder engagement activities. This work resulted in the identification of the following seven priority ESG issues.


  1. Climate Change
  2. Culture
  3. Talent attraction and retention
  4. Transition and succession
  5. Safety of employees
  6. Reliability and safety of assets
  7. Customer experience and affordability

Stakeholder Engagement

Stakeholder dialogue not only guides our reporting process and informs our report content selection, but is an essential element of our core business practices. 

Our key stakeholder groups include our customers, employees, investors, communities, and government and regulatory bodies.

An overview of these stakeholder groups, our engagement methods, and priority concerns can be found in our 2022 ESG Report.

Customers, employees, investors, communities, and government and regulatory bodies

Sustainability Report

We're leading the transition to a low-carbon energy future.

View our full list of sustainability reports and related documents.