Our Approach

Sustainability is, and always has been, an integral part of the way we conduct our business. It’s not just something we do; it’s embedded in who we are.

We are committed to sustaining energy and water for life. As we work towards fulfilling this purpose, we strive to be a top-quartile global utility and independent power provider, known for exceptional performance in terms of safety, customer experience, employee engagement, diversity, equity, inclusion, environmental and social responsibility, and financial results.

Young boy planting tree with adult

Our Sustainability Commitments

We are committed to building and operating our business such that we make a positive and durable contribution to sustaining energy and water for life.
We support the global goal of limiting planetary temperature rise to less than 2 degrees Celsius this century to reduce the impact of climate change.
We seek open dialogue and collaboration with the communities in which we operate.
We are committed to providing safe and reliable drinking water and wastewater services while maintaining healthy water eco-systems by employing best practices in efficiency, conservation, re-use, and recycling of water.
We believe diversity and inclusion results in a more just society, resilient communities, and a high-performing workforce.
We strive to deploy emerging technologies and business models in the delivery of clean, efficient and reliable energy at a fair price to facilitate the transition to low carbon emission communities.
We encourage good health and wellness for our employees and foster a positive safety culture that promotes ownership, accountability, and care.
We view our suppliers, vendors, and contractors as integral partners and seek their alignment with our values and principles.
We view good governance practices as an essential element in the pursuit of positive and balanced outcomes for our business, our workforce, our shareholders, and our communities.

Our Commitment to the UN SDGs

We have identified six UN Sustainable Development Goals (SDGs) that are most relevant to our business and to our sustainability commitments. These SDGs act as the foundation for our sustainability strategy and selection of our priority ESG issues.

We have also aligned to specific sub-targets for each selected SDG, in order to demonstrate a focused and measurable commitment to advancing each goal.

Our 7 Priority ESG Issues

In 2019, we conducted an assessment to identify issues that are most likely to have a significant impact on our operations and performance. The process consisted of interviewing key internal and external stakeholders, and assessing the outputs against peers, industry and sustainability frameworks, rating agency reports, and insights from our stakeholder engagement activities. This work resulted in the identification of the following seven priority ESG issues.


  1. Climate Change
  2. Culture
  3. Talent attraction and retention
  4. Transition and succession
  5. Safety of employees
  6. Reliability and safety of assets
  7. Customer experience and affordability

Stakeholder Engagement

Stakeholder dialogue not only guides our reporting process and informs our report content selection, but is an essential element of our core business practices. 

Our key stakeholder groups include our customers, employees, investors, communities, and government and regulatory bodies.

An overview of these stakeholder groups, our engagement methods, and priority concerns can be found in our 2020 Sustainability Report.

Customers, employees, investors, communities, and government and regulatory bodies