Our response to COVID-19

At Algonquin Power & Utilities Corp., ensuring the health and safety of our employees, customers and the public is our first priority. The proactive measures we have put in place to respond to the COVID-19 pandemic are driven by that priority, and as a result we are operating at a heightened level of emergency response preparedness.

Our emergency and business continuity plans enable us to manage unfolding developments related to COVID-19, and we are staying closely connected to recommendations from public health authorities and medical experts. We are rolling out plans to ensure the continued safe and reliable delivery of the energy and water services our customers and communities depend on, as well as the continued safe operation of our facilities across North America.

To lessen any potential financial hardship that the COVID-19 pandemic may have on our customers, we have temporarily suspended service disconnections across our Liberty Utilities service areas. This is one of the small things we can do during this time to ease stress for our customers. Being community-focused is part of who we are, and we want to show our full support in getting everyone through this situation as smoothly as possible.

Our company leaders and teams across all areas of our business are highly involved in planning to ensure we take every possible precaution for the protection of our employees, customers and communities. We are taking steps to help prevent further spread of the virus, including:

  • Increasing cleaning and sanitization activities across our offices
  • Placing strict limitations on business travel
  • Cancelling and postponing large group meetings
  • Enacting work-at-home plans across the organization starting Tuesday, March 17
  • Ensuring our employees have the information and support they need for their and their families’ wellbeing

Our company’s core purpose is to deliver sustaining energy and water for life; we know that the services we provide directly affect, and are essential to, our customers’ quality of life and wellbeing. From homes to hospitals, elder-care facilities to elementary schools, our customers depend on our ability to continue to provide safe and reliable energy and water services. It’s a responsibility we take very seriously, and we are doing all we can to ensure we continue to deliver on the promise we’ve made to customers through this challenging time.